General

All our deliveries and services are subject to our terms and conditions. If you have finalized a purchse, it is binding.

Pickup

Pickup is only possible after advance payment. After receipt of payment and upon arrangement, the products can be picked up at the following address.

cross equip
cross performance GmbH
Schanzstrasse 1
8330 Pfäffikon

If the products are not picked up for more than a week, we reserve the right to charge additional storage or shipping costs.

Delivery Area

Deliveries only within Switzerland (direct through OnlineShop). For international shipping, please contact us via e-mail.

Delivery Time

Deliveries occur withing 4 working days. In case we do not have your product in stock at our warehouse, we will let you know as soon as possible when delivery is expected. Delivery occurs at the risk of the recipient.

Minimum Order

There is no minimum order.

Shipping Costs

You have the assurance that your product will arrive reliably and promptly. The shipping cost is charged per weight. The shipping costs include postage, as well as packaging.

Shipping Partners

Shipments are sent by mail during normal working hours.
Larger shipments will be shipped with a carrier, delivery usually occurs 2-3 days after receipt of payment.

Prices

All prices are in Swiss Francs, including VAT.

Payment Terms

Deliveries occur after advance payment (bank transfer), PayPal or credit card (Stripe.com).

Complaints

Complaints due to defects or due to incomplete or incorrect delivery must be notified to us in writing without delay, at the latest 20 days from the date of the invoice.

Return Policy

We want our customers to be happy with their purchase from cross equip (brand of cross performance GmbH), returns without prior consent however will not be accepted. Returns for exchange or credit can only be accepted in unused, perfect condition and in its original packaging. The return needs to occur within 14 days of purchase. For returns, the buyer is responsible for shipping costs.

Returns with original invoice to the following address:

cross equip
cross performance GmbH
Schanzstrasse 1
8330 Pfäffikon

Warranty

All cross equip (brand of cross performance GmbH) products have a one-year warranty from date of invocie. Warranty does not exist if the error or damage was caused by the improper handling, maintenance or care of the goods.

Important: Please keep your original receipt of purchase. Without proof of purchase, you can not assert any warranty claims.

Retention of title

Until full payment, the product remains the property of cross equip (brand of cross performance GmbH).

Compensation

Compensation for damages due to errors in illustrations, prices and texts or because of late and failed delivery remain strictly excluded.
The color of the products displayed in the online shop may differ from the actual product color.


Privacy Protection

The necessary data for the transaction will of course be treated confidentially.